ep8 Privacy Policy — User Data Protection
This Privacy Policy explains how ep8 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy at every stage of your experience on the platform.
Effective date: 1 January 2026. This policy is subject to amendment from time to time.
Information We Collect from You
Ep8 collects various types of information when you register, use the platform, or interact with our services. This information is essential to enable the platform to function properly and to ensure a safe and personalized user experience.
Account & Identity Information
During registration, we collect your full name, date of birth, email address, phone number, and login credentials. As part of the identity verification (KYC) process, we may request a copy of your identity card, passport, or other official documents to meet compliance requirements.
Financial & Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we keep records of transactions including the amount, date, payment method used (such as FPX or Touch 'n Go), and the registered bank account number. ep8 does not store full credit or debit card numbers; such sensitive information is handled by third-party payment processors who comply with industry security standards.
Device, Browser & Usage Data
We automatically collect technical information when you access the platform, including device type, operating system, browser type, IP address, pages visited, access times, and actions taken during your session. This information is used to improve platform performance, detect security anomalies, and understand aggregate usage patterns.
How We Use Your Information
All information collected by ep8 is used solely for legitimate purposes directly related to the provision of platform services. We do not use your data for any other purpose without your consent.
- Account management: Creating and maintaining user accounts, including identity verification and password recovery.
- Transaction processing: Verifying and processing deposits and withdrawals in MYR through authorised payment channels.
- Platform security: Detecting and preventing fraud, unauthorised access, money laundering, and other suspicious activity.
- Customer support: Providing assistance and responses to enquiries or complaints submitted through ep8 support channels.
- Legal compliance: Fulfilling legal and regulatory obligations applicable in Malaysia, including reporting requirements to the relevant authorities where necessary.
- Service improvements: Analysing aggregated and anonymised usage data to improve platform features, performance, and the overall user experience.
Cookies, Tracking & Data Storage
Use of Cookies
Ep8 uses cookies and similar tracking technologies to maintain your login session, store platform preferences, and collect usage analytics. Session cookies are automatically deleted when you close your browser. Persistent cookies remain on your device until their set expiry date or until you manually delete them.
You can configure your browser settings to block or delete cookies. However, blocking certain cookies may affect platform functionality and your login experience.
Data Storage & Retention Period
Ep8 retains your personal data for the duration that your account remains active and for a reasonable period thereafter to meet legal obligations and audit requirements. Data that is no longer needed will be securely deleted or anonymised. Financial transaction records are retained in accordance with applicable Malaysian legal requirements.
Sharing Information with Third Parties
Ep8 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, there are specific circumstances where sharing information is necessary for platform operations:
- Payment processors: Transaction information required to complete MYR deposits and withdrawals is shared with approved payment processors. All such processors are bound by strict confidentiality agreements.
- Game providers: To ensure games function correctly, basic account identity information may be passed to game software providers that partner with ep8.
- Legal authorities: ep8 will disclose required information to the relevant authorities when mandated by law, court order, or valid legal process.
- Fraud protection: Relevant information may be shared with security partners for the purpose of detecting and preventing fraud, money laundering, or other unlawful activities.
In all cases above, ep8 ensures that information sharing is limited to what is strictly necessary and is carried out with proper safeguards in place.
Your Rights as an ep8 User
As an ep8 platform user, you have rights over your personal data. We respect these rights and will endeavour to fulfil related requests within a reasonable timeframe.
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via the ep8 support email.
If your information is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team.
You may request the deletion of your personal data, subject to applicable legal obligations and record retention requirements.
To submit any request relating to your personal data rights, please contact the ep8 team by email at [email protected]. We will verify your identity before processing any request to ensure the security of your data.
Changes to This Privacy Policy
Ep8 reserves the right to modify or update this Privacy Policy at any time. The latest version will always be available on this page with the updated effective date. Continued use of the platform after any changes signifies acceptance of the revised policy. For further questions, please visit FAQ page or contact the ep8 support team at [email protected].